FAQ

What do you stand for? We strongly believe the health of our business is deeply connected with the satisfaction of our customers. Our #1 goal is to make all our customers happy. We are not an ecom company, we are a customer service company that happens to sell online.

How much do you charge for shipping? Shipping costs vary according to with your order value.  For more details & pricing, see our Full Shipping Policy > 

How long will it take to arrive? For standard delivery, you can usually expect delivery within 6-10 business days from your order date (business days are Monday-Friday, excluding Holidays). You’ll receive an email with tracking information when your order is shipped. Please allow up to 5 business days to receive your tracking information.

Some items sent directly from our warehouse oversea may take within 15-25 business days and will ship separately from the remainder of your order.

Orders to Canada, Australia, and New Zeland are always sent from our warehouse oversea and you can usually expect delivery within 15-25 business days.

For more details & pricing, see our Full Shipping Policy > 

Why does it take so long for my order to arrive? We work closely with our global partners to bring you the best possible deals. To do this our warehouses are close to our suppliers and we ship directly from these locations. This allows us to drastically reduce logistic costs and pass that value to you, our valuable customer. 

Can I have a tracking number? We will always try to send you a tracking number, but to keep our shipping costs low, in some rare cases, we will not able to provide you a tracking number. In these cases, you can contact us to request a status update.

What options do I have for paying? To guaranty the safety of your financial information and the safety of your purchase we only work with PayPal and Stripe. You can pay using a PayPal account or with your credit card.

Can I call you to place my order? No, we only sell online and orders can only e placed through our website.

Why don't you have a phone number? Keeping staff to pick up call and help customers all over the world in any language would drastically increase our costs, and that cost would have to be reflected in the price of our products. Not providing this service allows us to drastically reduce personnel costs and pass that value to you, our valuable customer. The best way to contact us is through our chat option that you can find on the lower-right corner of our website.

Where are you located? Our headquarters are in Europe, Portugal and we have offices in the United States.

For how long are you in business? We started our company in June, 2016. Up until now we have made more than $300.000  in sales and have more than 10.000 satisfied customers. We are confident you will be the next one.

What if the product does not work? We have a 100% satisfaction guarantee if the product does not work or for some reason, you are not happy with your order, just let us know, and we will replace it or send you a full refund.

I still have questions, how can I contact you? It's easy, just click here to send us an email. We will respond in the next 24 hours.

My order did arrive, but it is not complete, what should I do? If you order different items it's possible that you will receive multiple shipments, so don't worry if you don't receive all your items in the first package, the rest will be arriving shortly. You can always contact us to request a status update on your order.

My order did not arrive yet, how long should I wait before asking for a refund? Deliveries can be delayed by multiple factors such as weather, peak season, third party, customs or other government officials; "Force Majeure" - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.

Therefore we will use a delivery deadline of 60 days after shipment to confirm the item loss and offer compensation. Refer to our refunds policy page to know more.